Dear Customers:
This communication addresses SGS Service Centers in both Milpitas, California and Miami, Florida. Both are complying with state directives concerning COVID-19.
This is an unprecedented move by our elected officials to match the unprecedented threat that we are facing. During this time of heighted concern, we want to be transparent about our plans to do our part and detail the steps we are taking to continue to provide you with support. We are committed to monitoring the situation, providing regular updates, and remaining agile to update our response based on WHO (World Health Organization), CDC (Center for Disease Control) and government specific guidance.
We have activated our comprehensive Business Continuity plans which are designed to deal with any type of business disruption. Our plans are continuously enhanced with specific information, such as WHO guidance for COVID-19. Close collaboration between our Operational Integrity, Health and Safety professionals and our global teams ensures the latest response information is available to our network.
Milpitas, California
The State of California has issued a shelter-in-place to safeguard public health and safety. As of March 16, 2020, our Milpitas, CA service center at 366 S. Abbott Ave, 95035 has temporarily suspended operations in accordance with the applicable governmental order for the duration that order remains in effect.
Miami, Florida
Miami-Dade and Broward counties have issued a mandatory closure of all non-essential businesses to safeguard public health and safety. As of March 24, 2020, our Miami, FL service center at 7769 NW 48th St 33166 has temporarily suspended operations in accordance with the applicable governmental order for the duration that order remains in effect.
Both Milpitas, CA and Miami, FL service centers
During this temporary suspension of service, we will be accepting samples from both Milpitas, CA and Miami, FL service centers, shipped directly to our SGS Orlando Laboratory at 4405 Vineland Rd, Suite C15, Orlando, FL 32811 Please coordinate bottle kit orders and shipping labels with our Customer Service Team via EHS.OrlandoCS@sgs.com or +1 407 425 6700.
We have also set up a Regional Crisis Management Team that meets daily, monitors the situation closely and provides regional guidance on preventive measures to be taken by our management team, in order to avoid the presence of the virus on our premises, protect our team members and minimize disruption of our operations.
Since the outbreak of the coronavirus our top priority has been the health and safety of our people and our customers. We will continue to send any necessary updates as the situation evolves and encourage you to get in touch with us if you have any questions or concerns.
Thank you and stay safe,
Marcus Maguire
Environment, Health & Safety
Senior Vice President – North America
SGS North America Inc.
Caitlin Brice
Environment, Health and Safety
General Manager – Orlando
SGS North America Inc.
